SurgaPlay Terms and Conditions – Complete Platform Usage Guide

1 Introduction

Welcome to SurgaPlay, an online entertainment platform operating under the domain surgaplay.bio. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and SurgaPlay ("Platform", "We"). By accessing, registering, or using any part of our platform, you confirm that you have read, understood, and agreed to comply with all provisions contained in this document.

SurgaPlay reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes that come into effect.

These Terms and Conditions are to be read together with SurgaPlay's Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement between you and our platform.

2 Account Registration

To fully use SurgaPlay's services, you are required to register a valid user account. Registration is free and can be completed in just a few minutes. By registering, you agree to:

• Providing accurate, complete, and up-to-date personal information, including your full name, date of birth, mobile number, and active email address.
• Creating a strong and unique password for your account and keeping it strictly confidential from any third parties.
• Ensuring that only one account is registered per individual, IP address, device, or household.
• Updating your account information whenever any changes occur to your personal details.

2.1 Account Security

You are solely responsible for all activities that occur under your account. SurgaPlay will not be liable for any losses arising from unauthorised use of your account by a third party, whether with or without your knowledge. If you suspect that your account has been compromised or accessed without authorisation, please contact our support team immediately.

3 Member Eligibility

Access to the SurgaPlay platform is restricted to individuals who meet the following eligibility requirements:

• Aged 18 years and above on the registration date. SurgaPlay strictly prohibits the use of the platform by those who are underage.
• Not appearing on any list of individuals excluded from gambling activities by any relevant authority.
• Registering under your own name and not on behalf of any other individual or entity.
• Not subject to any legal restrictions under your jurisdiction of residence that would prevent participation on this platform.

4 Deposit

SurgaPlay offers a variety of safe and convenient deposit methods for Malaysian members. All deposits are processed using 256-bit SSL encryption technology to ensure the security of your financial data.

4.1 Accepted Deposit Methods

• Online bank transfer (FPX) via all major Malaysian banks
• Digital wallets including Touch 'n Go eWallet and GrabPay
• Visa / Mastercard debit and credit cards
• Direct online banking

4.2 Limits and Processing Times

The minimum deposit limit is RM 20.00 per transaction. The maximum deposit limit may vary depending on your account level and chosen payment method. All deposits are processed instantly or within no more than 3 minutes after bank confirmation.

• Deposit via FPX: Instant upon bank confirmation
• Deposit via digital wallet: Within 1–3 minutes
• Deposit via credit/debit card: Within 3–5 minutes

4.3 Deposit Policy

All deposits must be made using a payment method registered in your own name. SurgaPlay does not accept deposits from third-party accounts. If a deposit is received from an unknown or unauthorized source, we reserve the right to freeze the transaction pending investigation.

5 Withdrawal

SurgaPlay is committed to processing all withdrawal requests promptly, transparently, and with no hidden charges. Withdrawals from your account are subject to the following conditions:

• The minimum withdrawal limit is RM 50.00 per transaction.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name and verified through the KYC process.
• The standard withdrawal processing period is between 1 to 3 business days, depending on the chosen payment method.
• VIP Members are eligible for express withdrawal processing with faster turnaround times.
• SurgaPlay reserves the right to request additional documents for verification purposes before approving any withdrawal request.

6 Bonuses and Promotions

SurgaPlay offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated alongside each promotional offer.

6.1 General Bonus Terms

• All bonuses must be claimed within the time frame specified for each promotion. Bonuses not claimed within that period will expire automatically.
• The wagering requirement will be clearly stated for each bonus. Withdrawals are not permitted until the wagering requirement has been fully met.
• SurgaPlay reserves the right to withdraw, cancel, or modify any bonus if there is evidence of abuse, fraud, or a breach of terms.
• Each member is only eligible to claim the welcome bonus once. Any attempt to claim a new welcome bonus using a different account is strictly prohibited.
• Bonuses are non-transferable between accounts and hold no cash value until wagering requirements are met.

6.2 VIP Programme

Active Members are eligible to join the SurgaPlay VIP Programme, which offers exclusive privileges including higher withdrawal limits, personalised bonuses, and priority support. Eligibility and VIP tier are determined based on the Member's activity and total wagering volume over a specified period.

7 Game Rules

All games available on the SurgaPlay platform are operated using a Random Number Generator (RNG) that has been independently verified by an accredited auditing body. This ensures that every game outcome is fair, random, and free from any manipulation.

• Game results recorded by the SurgaPlay system are final and cannot be disputed unless there is substantial evidence of a verifiable technical malfunction.
• In the event of a technical disruption during a game session, SurgaPlay reserves the right to void or adjust the affected round at our fair discretion.
• The use of any software, scripts, bots, or automated tools to exploit or manipulate the gaming system is strictly prohibited and may result in immediate account termination.
• SurgaPlay reserves the right to limit or adjust the betting limits for any game at any time.

8 Security and KYC Verification

As a trusted and responsible platform, SurgaPlay enforces strict Know Your Customer (KYC) procedures for all members. This process is mandatory before your first withdrawal is approved, or when requested by the SurgaPlay team.

8.1 Required KYC Documents

• Identity Verification: Malaysian Identity Card (MyKad), valid passport, or driving licence
• Address Verification: Utility bill statement, bank statement, or official document showing your current address (not more than 3 months old)
• Payment Method Verification: Screenshot or image of the payment method used for the deposit

All submitted documents are handled with the utmost confidentiality and stored using integrated data encryption in accordance with SurgaPlay's Privacy Policy. This information will not be shared with any third party without your consent, except where required by law.

9 Limitation of Liability

SurgaPlay provides an online entertainment platform on an "as-is" basis. While we continuously strive to ensure the platform operates without disruption, we cannot guarantee a service entirely free from technical errors or occasional interruptions.

• SurgaPlay is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• We are not liable for any losses caused by internet disruptions, device failures, or external factors beyond our control.
• Members are solely responsible for all wagering decisions made and any losses incurred during gaming activities.
• SurgaPlay makes no guarantee that gaming activity on our platform is lawful under the jurisdiction of your place of residence. It is your responsibility to ensure compliance with local laws.

10 Account Termination

You may close your SurgaPlay account at any time by contacting our customer support team. Account closure requests will be processed within 5 business days, subject to the settlement of all pending transactions.

SurgaPlay also reserves the right to suspend or terminate a member's account without prior notice if:

• There is evidence of fraud, hacking, or illegal activity involving the account
• The Member has violated any provision of these Terms and Conditions
• The account is found to be involved in money laundering or financing of prohibited activities
• The Member has provided false or misleading information during registration or the KYC process
• There is a directive from the relevant authority to restrict the account in question

11 Amendments to Terms and Conditions

SurgaPlay reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our discretion. Members will be notified of any significant changes via in-platform notifications or their registered email address.

Continued use of the SurgaPlay platform after any amendments to the terms take effect will be considered as your acceptance of the revised terms. If you do not agree with any amendments, you have the right to close your account in accordance with the prescribed procedure.

12 Laws and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operations of the SurgaPlay platform. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation. Should a resolution not be reached through negotiation, the dispute may be referred to arbitration or an appropriate tribunal in accordance with applicable law.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the SurgaPlay customer support team through the channels provided on the platform. We are here to help and committed to resolving any issues in a fair and transparent manner.